Subscriptions
How do LVGIND subscriptions work?
Choose Subscribe & Save on the product page, then select the supply option that works for you. Your products will be delivered automatically at the frequency shown, with payment taken before each order is processed. We will notify you ahead of each o
How often will my subscription be delivered?
Your delivery schedule depends on the product and supply option you choose. We’ll always show the number of bottles, supply length and delivery frequency before you subscribe, and will notify you ahead of your next order being processed.
Can I change my delivery date or frequency?
Yes. You can manage upcoming orders through your subscription account, including rescheduling your next order or changing the delivery frequency.
Can I skip a delivery?
Yes. If you don’t need your next order yet, you can skip it through your subscription account. Please be aware that we cannot make changes to orders that have already been processed, but you can return unwanted items to us within 30 days of delivery
Can I pause my subscription?
Yes. If you need a longer break, you can pause your subscription rather than cancelling it completely, then restart when you’re ready. Please be aware that we cannot make changes to orders that have already been processed, but you can return unwanted
Can I change the product in my subscription?
Yes. You can swap your subscription to another eligible LVGIND product through your subscription account. Please be aware that we cannot make changes to orders that have already been processed, but you can return unwanted items to us within 30 days o
Can I change how many bottles I receive?
Yes. You can move between the available subscription plans for that product. Your saving and delivery frequency may change depending on the plan you choose. Please be aware that we cannot make changes to orders that have already been processed, but y
Can I cancel my subscription?
Yes. You can cancel through your subscription account before your next order is processed. Please be aware that we cannot make changes to orders that have already been processed, but you can return unwanted items to us within 30 days of delivery as l
How do I manage my subscription?
Log into your subscription account to view upcoming orders, skip or reschedule deliveries, make changes to your subscription, update your details or cancel.
Can I update my delivery address?
Yes. You can update the shipping address connected to your subscription through your subscription account. Please be aware that we cannot make changes to orders that have already been dispatched.
Can I change my payment method?
Yes. You can update the payment method used for future subscription orders through your subscription account.
When will I be charged?
You’ll pay for your first subscription order at checkout. After that, your saved payment method will be charged automatically when each recurring order is due, and you'll be notified by email before that date.
What happens if my subscription payment fails?
If we can’t take payment, we’ll let you know so you can update your payment details. Your order won’t be sent until payment has been successfully processed.
Do subscriptions include free delivery?
Our normal delivery rules apply. Orders over £40 qualify for free standard UK delivery, so our 2- and 3-bottle subscription plans qualify automatically.
Can I use another discount code on a subscription?
Subscription plans already include an ongoing saving of up to 32%, so promotional codes can’t normally be combined with the subscription discount unless we specifically say otherwise.
Will my subscription price always stay the same?
If we ever need to change the price of a subscription product, we’ll let you know before the new price applies to a future order.
Can I buy LVGIND without subscribing?
Of course. Every LVGIND product is still available as a one-time purchase. Subscribe & Save is simply there if you want automatic replenishment and our best ongoing price.